Frequently Asked Questions
Everything you need to know about your next legendary instrument.
How long will it take to ship my guitar?
Standard processing takes 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-7 business days via our specialized instrument carriers.
Do Jackson guitars come with a manufacturer warranty?
Yes, all new Jackson instruments are covered by a limited lifetime warranty against defects in materials and workmanship for the original retail purchaser.
What is your return policy for instruments?
We offer a 30-day return window for most items. Instruments must be in original, mint condition with all included packaging and documentation to qualify for a full refund.
Are instruments set up before they are shipped?
Every guitar undergoes a rigorous multi-point inspection and professional setup at our factory to ensure it meets our high performance standards right out of the box.
Do you offer international shipping?
Currently, we ship directly to customers in select regions. Please use our Dealer Locator to find authorized Jackson retailers if we do not currently ship to your specific country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Klarna financing for qualifying purchases.